Payment and Delivery Policy

  • This Payment and Delivery Policy (“Policy”) governs the cancellation, refund and return of Goods that are purchased by you (“Buyer”, “you” “your”) on or any other internet domain property of Synapse Sdn Bhd (“Synapse”, “we”, “us”) or its Affiliates where the Goods are listed for purchase. This Policy also governs the payment and delivery of the Goods that you have purchased on the Website.
  • Definitions

“Affiliates” shall mean any entities which are members of Synapse Sdn Bhd group of companies whether or not directly or indirectly controlled by us.

“DNA sample” shall mean any bodily sample, including but not limited to saliva, collected for the purpose of the DNA kits purchased by the Buyer.

“Goods” shall mean the DNA kits and/or any other items listed for sale on the Website.

“Website” shall mean or any other internet domain property of Synapse Sdn Bhd or its Affiliates.

  1. The use of this Website is free of cost. You understand that any free services may be amended anytime at Synapse’s sole discretion.
  2. You will be required to pay the price of the Goods as stated in the payment page at the time of usage which may include additional delivery costs and taxes.
  3. We accept the following modes of electronic payment processes: Grab Pay, Atome, PayPal, FPX, Visa, and MasterCard (“third party payment system”).
  4. Where a third party payment system is used, the third party payment system’s policy shall be applicable.
  5. You represent and warrant that (i) the credit card or debit card information you supply to us via the Website is true, correct and complete, (ii) the charges you incur will be honoured by your credit card or debit card company, and (iii) you shall pay the charges you incur including all applicable fees (not limited to administrative fees).
    • We do not store and/or hold any credit card and/or debit card details in our Website unless you provide the same to us and authorise us to store and/or hold the same.
    • We shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
  1. Delivery of the Goods shall be made to the address as specified by you in your order. You are responsible to ensure that the address you provide is accurate.
  2. We have the right at any time to sub-contract all or any of our obligations for the sale/delivery of the Goods to any third party as we may from time to time decide without giving you notice of the same.
  3. You hereby acknowledge and understand that all dates and timelines stated for delivery of the Goods and the delivery of your analysis report are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and we shall not be liable for any delay in delivery or performance howsoever caused.
  4. If you fail to accept delivery of the Goods, then without prejudice to any other right or remedy available to us, we may sell the Goods (after deducting all reasonable storage and selling expenses).

myPreciseDNA range of genetic tests are conducted by Synapse Sdn Bhd. Synapse Laboratory is an MS ISO 15189 certified medical laboratory and implements the most advanced specialised equipment and technology for Molecular Genetics.

Disclaimer: This report is only based on your genetic information and not on any other information that you have shared. This testing includes variants with proven association with a condition and does not screen for all variants. There may be other associated markers/variants not screened here. The report is not diagnostic in nature and should not be considered as one. What we report here is your genetic predisposition towards any health condition. If you are found to be at high risk for certain health conditions, it does not indicate that you have, or will develop the health condition. On the other hand, if you are found to be at low risk for certain health conditions, it does not indicate that you do not have, or will not develop the health condition. Whether a person develops a health condition or not, it depends on various factors such as genetic predisposition, lifestyle choices, exposure to hazardous material, environment and many more. The report provided here should be able to help you to assess your health status at the genetic level and make the right choices for your health. The genotype determination in this test assumes all DNA samples are diploid. If, by nature, a collected sample has atypical genome content, it may affect the genotype determination, and any predicted risk based on the genotypes. This report is solely based on genetic makeup of the individuals and mutations detected at the time of sample collection. Please consult your doctor before considering the recommendations. The Service Provider will not be held liable for any direct, indirect, consequential, special, punitive, exemplary, or any other damages arising from the use of this service and/or report.